Shipping 

Order Processing: Cleo Stones aims for a prompt order processing experience. All orders undergo payment verification, taking up to 48 hours.

Order Fulfillment: Verified and processed orders receive individual item wrapping for optimal condition upon dispatch.

Tracking and Notifications: Automated email notifications with a tracking number are provided for shipment progress updates. Utilize the tracking number to monitor your package's journey.

Shipping Carrier: Cleo Stones relies on the trusted services of Australia Post for order delivery.

Delivery Times: Visit www.auspost.com.au for detailed information on estimated delivery times and schedules.

Shipping Details: CARRIER: Australia Post COST: Free Express ARRIVAL: 1 - 3 business days

Contact Information: For any questions or concerns, please contact us via the Contact Page on our website.

Returns & Exchange

At Cleo Stones, we take great care to ensure that our in-store products arrive in pristine condition. However, in the rare instance of damage or faults upon arrival, we gladly offer replacements. Ring size exchanges are also available, subject to availability. Additionally, should your jewelry break within a year, a replacement can be provided based on inventory availability.

Exchange Qualification: To qualify for an exchange, please return the faulty item. Failure to return the item may result in the decline of your exchange request. Please note that gifts are not covered by the warranty.

Authentication Certificate: Upon order completion, an authentication certificate will be emailed within 24/48 hours, showcasing our dedication to transparency and quality. Please provide your best contact email at checkout for warranty and certificate delivery.

Authenticity Assurance: The certificate ensures the authenticity of your Cleo Stones purchase, reflecting our commitment to ethical practices and craftsmanship.

Contact Information: For any inquiries or concerns, please reach out via our Contact Us Page on the website.

Website Use

Terms Acceptance: By using the Cleo Stones website, you agree to abide by the specified terms and conditions. If you disagree, please refrain from accessing the website.

Cookies and Privacy: Use of the Cleo Stones website implies consent to the utilization of cookies, detailed in Cleo Stones' privacy policy, crucial for proper website functionality and user data retrieval.

Product Purchases: Transactions on the Cleo Stones website are processed in Australian Dollars (AUD) via the Shopify Inc platform, facilitating the e-commerce of Cleo Stones' products.

Order Cancellation: Cleo Stones reserves the right to cancel orders suspected of fraud, violating terms, or due to pricing errors or unanticipated demand. In case of cancellation, a full refund will be issued.

Product Warranties: Cleo Stones guarantees its products align with provided descriptions on the website.

Copyright: All content on the Cleo Stones website is Cleo Stones' property, protected by Australian laws. Limited personal, non-commercial use is permitted with retained copyright notices. Any other use requires prior written permission.

General: While terms may be translated for convenience, the original English text prevails in disputes. Cleo Stones reserves the right to modify terms and disclaims liability for information accuracy or completeness on the website.